Our Glorious Policies

Payment & Bookings

Deposits

Please note that we require a minimum 50% deposit for all packages, parties, and large bookings. Deposits are non-refundable and non-transferable.

Cancellations

We require 24 hours notice for cancellation of treatments or you may be liable for the full cost of the treatments.

No-Shows

Failure to notify us if you are unable to attend your appointment will be recorded as a no-show. No-shows will result in restrictions on future bookings. We require 24 hours notice for cancellation of treatments or you may be liable for the full cost of the treatments.

Accepted Payments

We accept cash, credit & debit cards, contactless card payments, and Glorious Spa gift vouchers. Please note we DO NOT accept Amex.

Gratuity

Tips are never expected but always appreciated — we have cash or card options available.

Discounts

Discounts only apply to full price treatments and exclude packages, add-ons and monthly special offers.

Complaints Procedure

If you are unsatisfied with the level of service you have received, we encourage you to let us know so we can address your concerns promptly and fairly.

Please contact our Head Office by emailing hello@gloriousspa.com, providing as much detail as possible about your experience, including the date of your visit and the service received.

All complaints are taken seriously and may need to be discussed among our management team to ensure a thorough and appropriate response. We aim to acknowledge and respond to all complaints as promptly as possible.

Your feedback is valuable to us and helps us maintain and improve the high standards of service we strive to provide.

Health, Safety & Hygiene

Treatment Suitability

Please be aware that we are required to ask medical-based questions before carrying out certain treatments. This is to ensure your safety and suitability for the service.

If we feel a treatment is contraindicated due to a medical condition, we may need to refuse that treatment. However, we will always do our best to offer a safe and suitable alternative where possible.

If you are unsure whether a medical condition may restrict or prevent a treatment, we strongly recommend contacting us prior to booking to avoid disappointment.

Patch Testing

We must perform a patch test a minimum of 24 hours before any lash lift, brow lamination, lash extensions and tinting services.

We do require a patch test even if you have had this done elsewhere, or it has been longer than 6 months since you have had the service done with us.

We also recommend patch tests if you have been pregnant or had major medical changes such as operations or new medication, as these can increase your risk of becoming allergic to the products.

Sickness

For the safety of our vulnerable guests and staff, if you arrive for your appointment visibly unwell or showing signs of illness, we reserve the right to cancel your appointment. Please note that in such cases, the standard cancellation or no-show fees may still apply.

We appreciate your understanding and cooperation in helping us maintain a safe and healthy environment for everyone.

Age Restrictions

Please note that our spas are primarily designed for adults, and the majority of our services are tailored accordingly. Where suitable, we are happy to accommodate younger guests under the following age guidelines:

If you have any questions about age suitability for specific treatments, our team will be happy to advise.